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Paris,
April 15th 2005
The
" Compagnie Nationale des Commissaires aux Comptes "
has recently opened a collaborative Internet portal dedicated
to the auditors, offering them a pallet of specific critical mission
services, allowing amongst others a certification system, an electronic
safe and an electronic signature.
The
CNCC wished to set up a very innovative service of technical assistance
to the auditors, users of the Internet portal.
The
required solution had to propose particularly:
- the possibility to receive all incidents, via email and via
phone calls,
- an incidents processing or trouble ticket,
- the integration of users' directory,
- a statistical tool,
- a mailing tool.
The
choice of Global e-line solution stood out rapidly in relation
to other European customer support tools. Global e-line was deployed
in less than two weeks, thanks to its user friendly interface
and implementation tools. This allowed CNCC's 18,000 users to
access an unparalleled customer service.
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