The GL Solution module in Global e - line

With Global e - line, solutions- and knowledge bases containing several thousands descriptions and solution files are constantly improved along with the calls received and the solutions found. Thanks to these bases, the Customer Support and Help Desk improve the quality and the time spent on the answers, thus enhancing their role as a major asset in the growth strategies and profitability of the company.

Global e - line is perfect in decentralized structures to capitalize and share the knowledge in any field - technical, business, specialized, product related, etc. These characteristics guarantee an outstanding service level and helpdesk quality, which improves the customer satisfaction and enhances customer loyalty.

How can you protect your company from the loss of accumulated knowledge?

How can you guarantee that the acquired knowledge is immediately shared, that everybody has permanent, cost-less access to the solutions found by your experts?

How can you avoid wasting time on solving the same problem again and again?

Capitalize your company's know-how!
With the Customer Relationship Management you attract new customers, and enhance customer loyalty. At the same time, you invest in your employees to have experts who are at the level of your customers' demands. The experts have knowledge in different fields, and the exchange of information between the experts is costly. Sometimes, employees change position or quit the company, and you thus lose valuable knowledge. The knowledge, once acquired, can thus be lost.

With GL Solutions you capitalize your employees' know-how: each solution found, each answer given to a customer, etc., is automatically saved and available on-line for your experts. Thus, in a few mouse clicks, a solution is found and an answer can be given to the customer. You can even give your customers a direct access to the solutions base or to a subset of it.

A solutions base allows memorizing inquiries and answers to capitalize the knowledge.

In this way, each expert or agent capitalizes the knowledge, shares it, and contributes over time to improve his or her own efficiency.