Do you need a Customer Relationship Management or a Help Desk Solution?

Click here to evaluate your needs for a Customer Relationshop Management / Help Desk solution

Click here to evaluate your needs for a Help Desk / CRM solution in ASP

The consultants from BusinessLine help you

Help Desk / Customer Service: A constant procedure
1. A customer/user (internal or external to the copany) has a problem or a question.
2. He uses the available means (phone, fax, e-mail, post, etc.) to contact the person who ought to be able to help him.
3. On the other hand, the expert receives the request, analyzes the contents and does what he can to solve the problem or answer the question. I.e.,
- Giving an immediate answer to the customer when he knows the answer or where to find it.
- Defining the problem in a precise way, not leaving out anything of importance to assure a swift and efficient resolution of the problem.
- Determining the urgency of the request.
- Finding the person capable of answering the customer in case the request is outside his domain.
- Closing the file as fast as possible.

Multiple tools for a single mission
Though very simple, this presentation surely reflects the reality of your business. You have a number of tools available to accomplish your mission. These tools range from the useful but simple Post-it to the complex e-mail, passing by the phone or the fax. To manage all your work and avoid loosing any data, you have files, agendas, notebooks, computer files (Excel, Access, databases, etc.), not counting all the business-specific applications containing useful information. Some of these tools, you can carry with you, but others have to stay in the office. You have at your disposal a package of tools allowing you to remeber everything and do your best.

A perfectible efficiency
Here, we are not talking about human efficiency but rather about the efficiency of the tools. Individually, each tool is adapted to a specific function, which it accomplish to your satisfaction. But the efficiency of the package of tools, is it the sum of the inidivual efficiencies? And are the mobilities satisfying? Often this is not so.

Evaluate your need for a Help Desk solution: BusinessLine gives you an auto-evaluation for free!

Do you wish to make progress?

You are not sure whether you need a Help Desk / CRM / ERM Solution? And if yuo do, which one? In ASP or in your offices? And especially, how do you avoid the problems of overspending, planning, how do you minimize the costs of making it operational and the risk of reject on behalf of the users?

We can help you!

Begin by trying out the free on-line autoevaluations on this website: Help Desk / CRM Autoevaluation and ASP Autoevaluation

We then propose to make an evaluation in a couple of days, and to leave you a model which will allow you to try out the solution that we propose.

A consultant will come to your company to observe and discuss your context. The result: The definition of the true needs of your company (functional and organizational imperatifs… ). Then, you try out the model. If you decide to go on, we will accompagny you with teams trained in your organizational procedures.