July
2005 S.I.H.PIC
The S.I.H.PIC chose the software product Global e-line to equip its users support centre. A single call number centralizes the incidents and the requests related to the hardware, software, applications and the network.
Read the whole story on-line or download the PDF file
June
2005 Saint Gobain deploys Global e-line to run its worldwide SAP skills
center
Saint-Gobain
Vitrage chose the Global e-line software package to accompany the
fast deployment and the support of its ERP, SAP at the international
level.
Read
the whole story on-line or download
the PDF file
May
2005 Hewlett Packard Services EMEA chooses Global e-line for the implementation
of its Extranet targeting the management of outsourced contracts
Hewlett Packard Services implements its "HP Outsourcing"
Extranet for customers whose IT infrastructures and networks are managed
by HP and its partners within the EMEA area.
Read
the whole story on-line or download
the PDF file
May
2005 Pfizer chooses Global e-line for optimization of Help Desk
Pfizer, a worldwide leader in the pharmaceutical industry, chooses
Global e-line for the optimization of its internal Help Desk.
Read
the whole story on-line or
download the PDF file
April
2005 CNCC chooses Global e-line for technical assistance of Internet
portal
The CNCC chooses Global e-line for the technical assistance of its
new Internet portal targeting 18,000 affiliates. The choice of Global
e-line solution stood out rapidly in relation to other European customer
support tools. Global e-line was deployed in less than two weeks,
thanks to its user friendly interface and implementation tools. This
allowed CNCC's 18,000 users to access an unparalleled customer service.
Read the whole story on-line or
download the PDF file
July
2004 Web mailing with Global e-line
With the new mailing functions, Global e-line integrates the possibility
of making "mass mailings" for your leads or your customers.
Using customized templates, Global e-line merges the contact information
and the file data in order to send your mailings effectively.
If
you wish to see the web mailing functions in Global e-line, subscribe
for a WebDemo!
May
2004 Global e-line 1.80.11
A new version of Global e-line has arrived! Developed on the
3 permanent axes of development of Global e-line: rich on functionalities,
advanced customization, simplicity of use and management, the new
version answers and goes beyond the expectations of our present and
future customers.
April
2004 BusinessLine's ITIL solution with Global e-line
The BusinessLine Consulting Department offers an ITIL consulting,
training and audit solution. ITIL (IT Infrastructure Library) is an
international reference defining the procedures necessary for an information
management concentrated on the user and service (IT Service Management).
Global e-line, IT service management software for IT departments,
provided by BusinessLine, takes into account the ITIL Best Practices,
proposign a flexible tool, capable of integrating the entire ITIL
processes dedicated to the support of IT services.
December
2002 On-line Demo - With BusinessLine, You Control It All
No matter the talent of the salesperson, the pedagogical capacities
or the quality of the demo version. The prospect will always have
the impression that you're hiding The Truth. The prospect has
the feeling that once he gets to the point of facing the software
on his own, it will not be quite as simple. As if everything appears
too easy, too smooth in the hands of the salesperson. The salesperson
may suggest handing over a carefully limited demo version, knowing
that the prospect will probably never test it. BusinessLine, provider
of the Help Desk inquiry management solution Global e-line, has been
facing this problem for some time:"How to make the prospect familiar
with the software from the start?". And BusinessLine has found
the solution.
The futur client makes his own
Web Demo !
January
2002 BusinessLine & Orange MIB
Always in the forefront of the technological development, BusinessLine
is Orange MIB partner and beta-tester of GPRS technology for France
Télécom.
November
2001 BusinessLine in Microsoft Convention
BusinessLine, Microsoft Certified Partner, participates in the Microsoft
Certified Partner Convention.
November
2001 BusinessLine and the Education Offices
After the Education Offices of Bordeaux and the Education Offices
of Amiens, the Education Offices of Lille decides to use Global e - line.
September
2001 BusinessLine at the Interop Trade Fair
As a France Telecom Expert Partner, BusinessLine participates in the
France Telecom Partner Village during the Interop Trade Fair.
September
2001 Release of Global e - line 1.65
Release of Global e - line 1.65
August
2001 Customized interface for France Telecom
BusinessLine develops a customized interface named GESICA 2 for France
Telecom.
September
2000 Global e-line, Full Web in Amiens
Education Offices of Amiens, loyal
customer ever since the Client-Server version, chooses to continue
using BusinessLine Software and upgrades to Global e - line
with Full Web architecture.
June
2000 NCH
optimizes CRM with Global e-line
NCH chooses Global e - line. The
Italian leader of on-line
Banking solutions optimizes the Customer Relationship Management
on internet thanks to Global e - line.
