The GL Contact Module in Global e - line

In the domain of Professional Support and Customer Relationship Management it is of crucial importance to identify the customers and take in charge their inquiries quickly and correctly. Each customer expects to be recognized, and appreciates that the Customer Support knows all about his or hers environment, the technological context, the previous inquiries...

The expectations of the customer are equivalent to your company experts' and support staffs' needs: in order to be completely efficient, they need to have a quick and direct access to all information concerning the customers and their inquiries.

Capitalize the know-how of your Customer Support team by using GL Contact: If you already use a knowledge base containing e.g. FAQ files, trouble-shooting procedures and other standard issues, GL Contact makes it possible to manage your customers' access to this base through a secured connection.

Your customers will have the possibility of finding answers to their questions immediately, without having to get in touch with a support technician.

Web Demo Global e - line : Register for an on-line demonstration. A BusinessLine consultant will guide you by phone through a personalized visit of Global e-line.

Introduction to GL Contact : Visualize the scenario to get an introduction to the basic functions of GL Contact.

The GL Contact module helps to develop the quality of the support service and to improve the relations with your customers. Easy to use, GL Contact gives your customers an efficient way of communicating with your Customer Support or your Help Desk.

Your customers can ask questions and follow the processing of their inquiries on-line, 24 hours a day.

The forms you make available to your customers are customized to your business with the assistance of a BusinessLine consultant.